Privacy Policy for user and customers

This Privacy policy* only concerns Trolleybay customers and users of our online services. If you are applying for a position to work at H&H, this policy is not applicable.

We at Trolleybay appreciate the trust you have incorporated in us. Therefore we work to ensure that your privacy is protected when using our services. Subsequently have a policy setting out how your personal data will be processed and protected.

Trolleybay is the Controller of the personal data you disclose to us and therefore is responsible for your personal data. Your personal data is stored in India and might be disclosed to our subsidiaries within the group solely for internal use.

Our fundamental objective by collecting your personal information (which you may submit from time to time while using our website), is to ensure an easy, smooth, efficient and bespoke tailored experience for our value customers, and more importantly is to provide a safe online platform. We use this information to do internal marketing research on our users such as customer demographics, interests, and physiological and psychological behavior to better understand and serve our customer demands. If you purchase a product from our website, we may use the cookie information to understand the customer buying behavior. This information is compiled and analyzed on an aggregated basis. Henceforth we collect the personal data from you (the user) that we consider is essential to achieve our objectives.

Data collection techniques such as Cookies (A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website) are used to track your activities, navigational flow, measure the product promotion scope, remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website. Cookies may also allow you to skip the process of entering your password (login details). However most cookies are "session cookies," which are automatically deleted from your device at the end of your session. The user is always free to decline our cookies if the browser permits, although in that case the user may not be able to avail certain features of our website (such as have to enter your password every-time you have to log in)

Trolleybay online portal has rigorous security measures in place to protect the loss, misuse or alteration of the customer information under our control. We ensure to comply with the security guidelines on our secure server, which is protected against any unauthorized access.

How do we use your personal data?

In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We may need your data for the following purposes:

  • To create your personal account at Trolleybay (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth and bank details)
  • To process your transaction (e.g. billing address, credit card/ debit card number, other payment details and money orders)
  • To send you marketing offers such as newsletters and catalogues (e.g. your email address, your name and your postal address)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
  • To manage your account by carrying out credit checks (e.g. name, address, date of birth)
  • To analyses your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or for as long as law requires us. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

You can browse our website (partially) without registering yourself or submitting your personal information, however certain processes such as purchasing a product requires registration and submitting personal information.

Privacy policy for applicants

We take responsibility for all the personal data that we receive during recruitment or in competitions. These details are processed within the country organization where you submit your application, while the data is stored in the India. If you have any questions regarding your application and your personal details, please find contact information under "Contact Us", where you can call or email us.

If you submit an application to us, you allow us to process your personal data as part of our recruitment process. We only keep your details with your consent. It is Trolleybay' policy not to ask job applicants for sensitive information online. Do not therefore give us any sensitive information (e.g. race, ethnicity, political views, religion or membership of a trade union). We will try to respond to your job application as quickly as possible.

Note:

  • By accessing our website you axiomatically submit your consent to agree with our terms and conditions of the Privacy Policy and disclose your personal information in accordance with this Privacy Policy. If not, with the deepest regret we request you not to avail our website services.
  • We indicate which fields are compulsory and which ones are optional; therefore it is entirely up to the user to submit the optional information.
  • Our website may link to third party websites that may collect personal data. Hooks and Hinges are not responsible for their privacy information collection practices.

*Our privacy policy is subject to change at any time without any prior notification to our users. Therefore it is recommended to periodically review our privacy policy to keep updated with the changes.

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