Once you get the notification that your order has been shipped, it means that your order has been packed and despatched from the seller. The shipping lead time will be stipulated next to the products displayed on the website. This means the number of working days it would normally take to get your order despatched from our end.
Delivery means the order has actually arrived at the delivery address of the customer. The delivery might take between 3-5 working days in the areas where the standard courier services are available. Whereas order sent by registered post may take upto 1-2 weeks depending on the delivery address of the order.
For products which are imported (sourced from outside India), may take atleast 10 days to be delivered.
Delivery charges vary from product to product. For fragile items, the delivery charges may be more, whereby in most of the cases the delivery charges are nominal. The delivery charges are specified with individual product on the website. Sometimes the delivery charges are also waived off in case the customer reaches a certain value of order purchased, therefore in those cases, the delivery charges are NIL.
There are absolutely no hidden charges or any charges on top of delivery charges when you purchase from Trolleybay. Product prices along with the delivery charges (if applicable) are the final and the only prices, which the buyer needs to pay when placing the order.
Whether the order can be shipped to your address depends on the following:
1. Legal restrictions (if any) of your ordered products in your location
2. Availability of reliable courier partners in your location
3. If the seller services your location, which is entirely up to their discretion
Trolleybay have tie-ups with different courier partners depending on the location and the product. Therefore the use of the courier company to deliver your product may vary from order to order.
Trolleybay currently does not offer any service to international locations. However products, can be ordered from anywhere in the world to be delivered in India.
All the orders are scheduled to be delivered through reputed courier companies (depending on the area of the delivery address). The customer will be notified via email once the order has been shipped, further to which the customer can track their order on our Website. The order will be delivered to you within the stipulated delivery time. Incase of any delay in the delivery lead times, the customer will be notified via email or a phone call explaining the reason for the same.
To track the status of your order, please visit My Orders page under My Account. Click on Track Order to get the updated status on your order.
Sometimes due to unpredictable circumstances, it might be possible that your orders might get delayed. In such cases we will inform you with the updated status of your order, reason for the delay and the new expected delivery date of your order via phone or an email.
We strongly recommend our customers not to accept any products/ orders with an open or tampered packaging. You should report this concern by clicking on Return/Replace option under My Order page within the stipulated period. Our Trolleybay team will look into the matter on priority basis and shall get back to your immediately.
We're available 24 hours a day.
Shopping on TrolleyBay.com
TrolleyBay's vision is to become India's leading digital e-Commerce marketplace
by providing quality experiences for both buyers and sellers together with providing
quality products at the most economical price. In December 2014, TrolleyBay was
launched as a new online marketplace, with the widest assortment of products across
diversified categories including products from thousands of regional, national,
and international brands and retailers. With millions of users and thousands of
sellers, TrolleyBay is the online shopping destination for internet users across
the country, delivering to 4000+ cities and towns in India. Today TrolleyBay is
growing rapidly with the addition of sellers and interested customers everyday.
Safe Shopping Experience
We at TrolleyBay understand that your personal information such as bank detail,
credit card or debit card etc are of utmost importance and thus all of your online
transaction whether it is through Net Banking, credit card or debit card etc., are
safe and secure. If you are still anxious about paying for your purchase online,
you can opt for Cash On Delivery (COD) option.
Shop using our App
You can also shop products available on our Website using your Smart Phone or Tablets.
Kindly go to Google Play Store or Apple App Store and download the TrolleyBay App
on your Smart Phone or Tablet and enjoy shopping on the go.