What is the difference between shipping and delivery ?
What are the shipping/delivery charges ?
Are there any hidden costs for the order ?
Can the order be shipped to my address ?
Which courier service does Hooks & Hinges use ?
Do Trolleybay ship the orders internationally ?
How does the delivery process work ?
How do I track the status of my order ?
Why have I not received my order yet ?
What do I do if the product delivered in tampered, damaged or open packaging upon delivery ?
How long do I have to return/replace a product once purchased ?
How to return an item and get a refund ?
When is returning the product(s) not possible ?
Who will bear the return shipping charges ?
When will I receive a refund for the item I returned ?
Where can I find the seller’s return policy ?
Can I return a part of my order ?
I have requested a replacement, when will I get it ?
I have changed my mind and would like to retain the product. What should I do ?
When can I cancel my order?
How do I cancel an item(s) from my order ?
How long will it take to cancel my order?
When will I get my refund?
How will I get a refund after making an order cancellation or return?
I paid Cash through Cash on Delivery, how would I get the refund?
I paid the amount upfront while purchasing, how do I get refund?
What details you require to process refunds through NEFT/RTGS?
Can I ask refunds through NEFT/RTGS if I paid through Credit Card/ Debit Card/ Netbanking?
Can I purchase more than one product at a time?
I am interested in a product that is sold out. How can I buy it?
I do not know how to buy online. What should I do?
How would I know that purchase is complete?
I did not receive an Invoice with the product I purchssed on Trolleybay. What should I do?
I have not received any email confirmation about the product I purchased. What should I do?
I do not remember my password. What should I do?
I do not want to receive any emails from you anymore. What should I do?
I am concerned about the privacy of my personal information. What should I do?
Is it necessary to have an account to shop on Trolleybay?
My transaction failed but the money was deducted from my account. What should I do?
Can I use my bank’s internet banking feature to make a payment?
What all payment options do I have?
Can I pay COD (Cash on Delivery) for every product I purchase of Trolleybay?
Can I pay by cheque upon delivery of my order?
Are there any hidden charges when I make a purchase on Trolleybay?
How many cards can I save on Trolleybay?
Is it safe to save card details on Trolleybay?
What information does Trolleybay store when I save my card?
What is the advantage of saving my card on Trolleybay?

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