Once you have purchased a product and you wish to return the product, you need to notify Trolleybay within 14 calendar days of purchase of the product by contacting our customer support team at helpline number or email at email@example.com.
Returning a product is very easy. First you need to check if the product can be returned to Trolleybay. You can return the product purchased from trolleybay.com if any of the following is true:
1. Product is damaged
2. Product is faulty/ defective
3. Product quality is not up to the standard
4. Product is significantly different from the description or picture on the website
5. Product size does not conform to the size mentioned on the website
6. Product colour or order quantity differs from what was ordered for
Once the condition(s) is checked and verified, you simple need to click on the return/replace button, which can be found against your order in your My Order Page under My Account. Alternatively you may also reach us at our Helpline number or send us email at firstname.lastname@example.org mentioning your Order ID.
If possible we will replace the product subject to confirmation with the customer. If not, we will refund our customer.
There are few occasions where it is difficult to support the return of product such as:
1.Product return request is made outside the specified time frame
2.Product or the box is damaged due to mishandling or improper use, rather than the condition it was received in.
3.Any consumable product that has been used or installed.
4.Core product, component or parts missing from the packaging
5.Products, which are sold as combo or a part of the set, cannot be returned as an individual.
6.If returned without original packing and accessories
7.If sealed package of branded product is opened.
You can write us your issue at email@example.com and we can ensure to look at your case to settle the dispute. Ensure you mention your Order ID.
You need to return the product within 7 calendar days of approval of your return request.
The seller's return policy determines who pays for shipping. In most cases, buyers are responsible for return shipping costs
However, In case of returns for claims due to defective product, HooksandHinges will arrange for return shipping if the buyer’s area is serviceable by our logistic partner. Alternately, the buyer can ship the item through a logistic partner of thier choice, and send us the Proof of Dispatch to receive a refund for the shipping amount subject to maximum of Rs.400/-.
Note: Shipping amount will be reimbursed in the form of HooksandHinges Coupons only.
While returning the product to us, the buyer also needs to ensure that the goods are packed properly in the original packaging with all the components/accessories (including any promotional items such as vouchers or discount codes).
If you are returning a product due to change of mind then the product must be returned in exactly the original condition failing to which the returns or exchanges may be cancelled.
Once the buyer has returned the product(s) to Trolleybay, the refund will be authorized only on the receipt of the products. Refunds will be processed within 14 calendar days of the receipt of the returned item(s) via Net Payment.
Seller’s return policy must abide to return policy of Trolleybay. However in some cases Seller’s return policy may differ, in order to find the seller’s return policy you can go on the product page where you can find out the policy of the seller(s) for the product.
Yes, now our customers can request returns for individual items if you have ordered multiple items. Also one can request returns for partial quantity of the same product. However one cannot request refund for an individual item, which is a part of a combo or a set.
Once you have requested for a replacement of the product, we will request you to arrange for the return of the product in your hand. Once the product has been received we will authorize the replacement of the product (which will be notified to you through email). The replacement of the product shall be made within 3-4 working days from authorization.
Incase you have changed your mind to retain our product rather than replacing or returning it, please call our customer service center or send us email at firstname.lastname@example.org to cancel your return/ replace request and we will do the rest. In case the replacement product has already been dispatched you can reject the delivery once at your door.
You can cancel your order anytime before the product has been shipped. Just click on Cancel button against your order in My Orders in My Account. We will cancel it and initiate your refund.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item(s) in your order:
1. Log into your Trolleybay.com account and go to the 'My Orders' page
2. Select the item you wish to cancel, subsequently click on the corresponding 'View Details' link
3. Under the detailed order page, you will see 'Cancel' link against each of the items in that order
4. Click on the 'Cancel' link, followed by highlighting the reason for your cancellation
5. Choose a mode of refund and confirm cancellation
6. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
We may take 2-3 business days to cancel your order and initiate refund if applicable. You will be notified via email once cancellation is completed.
Trolleybay may also cancel your order under following scenarios:
1. Product is no longer available or is temporarily out of stock
2. Order receieved from Non-serviceable locations by our logistic partners.
3. Restriction on the quantity of the item ordered
4. Discrepancies identified by our credit and fraud avoidance department
5. Incomplete or inaccurate address given by the customer
In case, customer opted for COD options, then before accepting order we might require additional information from customer for verification. After verification, HooksandHinges can cancel order if there is any discrepancy in the information provided by customer.
We're available 24 hours a day.
Shopping on TrolleyBay.com
TrolleyBay's vision is to become India's leading digital e-Commerce marketplace
by providing quality experiences for both buyers and sellers together with providing
quality products at the most economical price. In December 2014, TrolleyBay was
launched as a new online marketplace, with the widest assortment of products across
diversified categories including products from thousands of regional, national,
and international brands and retailers. With millions of users and thousands of
sellers, TrolleyBay is the online shopping destination for internet users across
the country, delivering to 4000+ cities and towns in India. Today TrolleyBay is
growing rapidly with the addition of sellers and interested customers everyday.
Safe Shopping Experience
We at TrolleyBay understand that your personal information such as bank detail,
credit card or debit card etc are of utmost importance and thus all of your online
transaction whether it is through Net Banking, credit card or debit card etc., are
safe and secure. If you are still anxious about paying for your purchase online,
you can opt for Cash On Delivery (COD) option.
Shop using our App
You can also shop products available on our Website using your Smart Phone or Tablets.
Kindly go to Google Play Store or Apple App Store and download the TrolleyBay App
on your Smart Phone or Tablet and enjoy shopping on the go.